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Privacy Notice

Privacy Statement

Catching Angels highly values the strong relationship we have with our customers; often these relationships have been built up over many years.
The data we collect will be handled sensitively and securely and with proper regard for privacy. Catching Angels fully support the 'National Privacy Principles' launched in December 2001. These principles have been incorporated in our Privacy Policy, which is set out below.
We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which include advising our customers about our products, services and other opportunities, and to administer our business. We therefore maintain the name, postal and email addresses, telephone number, payment and order processing information of customers when they order from us. We will never ask you to answer any intrusive personal questions.
The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products.
You may provide us with your email address. We will only ever use your email address so that we can
(a.) Contact you about your order or answer a query, or
(b.) Send you special offers from time to time if you've opted in to our newsletter. Your email address is private and we will never sell it to third parties.
Any personal information you give us is private. We will never release personal information to persons or entities without your explicit consent.
Exceptions to this are
(a.) where Catching Angels is required by law to disclose certain information;
(b.) if you have ordered a product from us that requires personalization, or delivery to you by an external company;
(c.) you are a member of a reward or other club and your order must be verified so that you will receive your reward/benefit.
As part of the National Privacy Principles, customers can advise us at any time if they
(a.) do not wish to receive information from reputable companies, or if they
(b.) no longer wish to receive product information from Catching Angels.
Customers can advise us of either of the above by email or send mail to: P.O. Box 507, Beaconsfield. Vic. 3807. Australia
If a customer advises us that they no longer wish to receive product information from Catching Angels, we will ensure their name is also never passed to reputable companies with interesting product offers.
We have strict agreements with all other organizations that provide us support services to protect your privacy. These organizations are all compliant with the National Privacy Principles. Only authorized employees who are trained in the proper handling of customer information have access to that information.
A customer may request to see the details we maintain on them in our customer file by forwarding a signed written request to us.
Customers can advise us if any of their information requires updating.
Catching Angels make use of "cookies" to make our website perform better. A "cookie" is a feature built into your browser that assigns you a "user ID". Cookies are used to follow the pattern of movements of web users. Cookies let us know which pages on our website are visited in what order and how often. By themselves cookies can't be used to discover your identity - they merely identify your computer to our servers when you visit us. Cookies only provide us aggregate statistical data, and are not used to record any personal information such as your name, address or email address. If you are unhappy about having a cookie assigned to you, you can set your browser to refuse cookies.
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons. Transmissions set to or from Catching Angels are routinely monitored for quality control and systems administrations.
We also value the privacy and security of your online purchases and use the latest encryption software on our site. For information on our credit card security measures, please click on the Security option at the top of your screen.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au

 



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